Privacy Policy

1. Introduction

MYI Development Inc. ("MYI Development," "we," "us," or "our") is committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our Invoice+ platform, our SmartShop platform, and our website at myinvoice.ca (collectively, the "Services").

This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Information Protection Act (PIPA) of Alberta. By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information in the following categories:

• Account information: Name, business email address, phone number, company name, job title, and billing information collected when you register for an account or purchase a subscription.
• Operational data: Information entered into the platform in the course of using Invoice+, including work order details, field ticket records, personnel information, equipment records, and client contact information. This data belongs to you and is processed by us solely on your behalf.
• Usage information: Log data, device information, browser type, IP address, and platform activity data collected automatically when you access our Services. This information is used for system performance monitoring and security purposes.
• Communications: Information you provide when you contact us by email, phone, or through our website contact form, including the content of your messages.

3. How We Use Information

We use the personal information we collect for the following purposes:

• To provide, operate, maintain, and improve the Invoice+ and SmartShop platforms;
• To create and manage your account and process subscription payments;
• To communicate with you about your account, respond to support requests, and send service-related notices;
• To send you information about product updates, new features, or promotional offers, where you have provided consent to receive such communications;
• To monitor and analyze usage patterns in order to improve platform performance and user experience;
• To detect, investigate, and prevent fraudulent or unauthorized activity;
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Disclosure of Information

We may disclose your personal information in the following limited circumstances:

• Service providers: We engage third-party vendors who assist us in providing the Services, such as cloud hosting providers, payment processors, and email delivery services. These vendors are bound by contractual obligations to use your information only for the purposes of providing services to MYI Development and to protect it in accordance with applicable privacy law.
• Legal compliance: We may disclose personal information if required to do so by law, court order, or other governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of MYI Development, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. We will notify affected users prior to any such transfer.

We will not otherwise disclose your personal information without your express consent.

5. Data Storage & Security

All personal information and operational data collected through the Invoice+ and SmartShop platforms is stored on servers located within Canada. We do not transfer your data outside of Canada without your explicit consent.

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• AES-256 encryption for data stored at rest;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and system monitoring;
• Automated data backups to ensure business continuity.

While we take all reasonable measures to protect your information, no method of electronic storage or transmission is completely secure. We encourage you to use strong, unique passwords for your account and to report any suspected security concerns to us immediately.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required for these purposes, it is securely deleted or anonymized.

Operational data (work orders, field tickets, etc.) entered into the platform is retained for the duration of your active subscription and for a period of 12 months following subscription termination, after which it may be permanently deleted unless you request earlier deletion or extended retention.

7. Your Privacy Rights

In accordance with PIPEDA and applicable provincial law, you have the following rights with respect to your personal information:

• Right of access: You may request access to the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to withdraw consent: You may withdraw consent to our collection or use of personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain Services.
• Right to deletion: You may request the deletion of your personal information, subject to our legal obligations and legitimate business requirements.

To exercise any of these rights, please contact our Privacy Officer using the contact information in Section 10 below. We will respond to requests within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our Services. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the website and platform to function correctly. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how visitors use our website, allowing us to improve its performance and content.
• Preference cookies: Used to remember your settings and preferences across sessions.

You may disable non-essential cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the Services we offer. When we make material changes, we will notify registered users by email and update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.

Your continued use of the Services following the posting of changes constitutes your acceptance of the revised policy.

10. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices should be directed to our Privacy Officer:

MYI Development Inc.
Calgary, Alberta, Canada
Email: info@myinvoice.ca
Phone: 1-(888) 461-8182

If you are not satisfied with our response to a privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.