Frequently Asked Questions

Invoice+ is a cloud-based field operations management platform developed by MYI Development Inc. in Calgary, Alberta. It is designed specifically for field-based businesses — including oil and gas operators, services companies, industrial contractors, and facility management teams — that need to manage the full lifecycle of a job, from initial estimate through to a client-signed field ticket and invoice. The platform connects your office and field crews in a single, seamless workflow, eliminating paper-based processes and manual data re-entry.

Invoice+ is built for operations managers, field supervisors, dispatchers, and business owners in industries where work is performed at client sites and documented through field tickets and work orders. Our clients are typically based in Western Canada and work in sectors including:

• Oil and gas production and services
• Pipeline construction, inspection, and maintenance
• Industrial and commercial construction
• Facility management and maintenance services
• Utilities and infrastructure

Yes. Invoice+ is developed and supported by MYI Development Inc., a company based in Calgary, Alberta. All customer data is hosted on Canadian servers, and our support team operates out of Calgary. We understand the regulatory environment, industry standards, and operational realities of doing business in Western Canada.

The best first step is to book a free 30-minute demonstration with our Calgary team. We will walk you through the platform using scenarios relevant to your operation, answer your questions, and help you determine which plan is the right fit. If you are ready to proceed, we handle the onboarding and initial configuration so that your team can get up and running quickly.

Most clients are fully operational within one to two weeks of signing up. This includes system configuration, data migration from your existing processes, and training for your office and field teams. The timeline may vary depending on the complexity of your operation and the number of users involved. Our team manages the onboarding process and provides hands-on guidance throughout.

No. Invoice+ is specifically designed to be intuitive for field personnel who may not be experienced with software platforms. The mobile interface is straightforward, and most technicians are comfortable using it after a single training session. Our onboarding process includes field-level training tailored to your crew's specific workflows.

Yes. We offer a 14-day free trial on our Starter and Professional plans. No credit card is required to begin the trial. We recommend starting your trial following a demonstration so that our team can configure the platform appropriately for your use case before you begin.

Yes. Invoice+ is fully accessible via any modern mobile browser on iOS and Android devices, and a dedicated mobile app is available for field technicians. Field crews can receive job assignments, access work order details, complete field tickets, and obtain client signatures directly from a smartphone or tablet — with or without an internet connection (data syncs automatically when connectivity is restored).

Yes. Electronic client signatures are a core feature of Invoice+. Once a field ticket is completed, it can be sent directly to the client's email address or presented on-screen for immediate signature. Signed tickets are stored securely in the platform and can be exported as PDF documents for your records or for use in billing.

Yes. Invoice+ includes HSE management functionality, including hazard observation cards, work permits, safety meeting records, and safety audit documentation. The system also monitors the validity of personnel certifications and licenses, and sends automated email notifications when certificates are approaching expiry.

Yes. Invoice+ includes automated timesheet creation, third-party timesheet management, and an expense workflow with submission, review, and approval stages. Personnel can attach photos and supporting documents to expense records, and managers can dispute individual line items. All timesheet and expense data feeds directly into invoicing and reporting.

Invoice+ is available on three subscription tiers — Starter ($49/month), Professional ($149/month), and Enterprise (custom pricing). Plans differ by the number of users included, the feature set available, and the level of support provided. Full pricing details are available on our Pricing page. There are no setup fees on standard plans.

No. Invoice+ subscriptions are billed monthly, and you may cancel at any time without penalty. We do not require annual commitments, though annual billing is available at a discounted rate for clients who prefer it. Our goal is to earn your continued business through the value of the platform, not through contractual lock-in.

There are no setup fees for Starter or Professional plan subscriptions. Enterprise clients may incur a one-time implementation fee depending on the scope of customization and data migration required. This will be discussed and agreed upon transparently before any work begins.

Yes. Invoice+ integrates with both QuickBooks and Sage. The integration synchronizes vendor data, chart of accounts, and invoices between systems, eliminating the need for double entry. You can also import project codes such as AFEs, job numbers, and cost centres directly into Invoice+ from your accounting system.

Custom integrations are available on Enterprise plans. If you rely on industry-specific software or internal systems, contact our team to discuss integration options. We work with clients to build connections that suit their existing technology environment.

All customer data is stored on Canadian servers. MYI Development is committed to keeping your data within Canada, in compliance with PIPEDA (the Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation. We do not transfer personal or operational data outside of Canada without explicit client consent.

Invoice+ employs industry-standard security measures including TLS encryption for all data in transit, AES-256 encryption for data at rest, and role-based access controls that limit system access to authorized personnel. Regular security audits and backups are performed to protect the integrity and availability of your data.

All plans include email support. Professional and Enterprise clients have access to priority telephone support during Calgary business hours (Monday – Friday, 8:00 AM – 5:00 PM MT). Enterprise clients are assigned a dedicated account manager who provides proactive assistance, quarterly check-ins, and coordination for system updates and new feature rollouts.

You can reach our support team by email at info@myinvoice.ca or by phone at 1-(888) 461-8182. We aim to respond to all email inquiries within one business day.